Privacy Policy

My Cosmic Message Pty Ltd t/as Orion Web Service — A WOW Enterprise Company — (ABN 30 652 358 159) ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at orionwebservice.com or engaging our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Orion Web Service is the digital services brand of My Cosmic Message Pty Ltd, a company registered in Australia (ABN 30 652 358 159). We operate three specialist brands: YCV Web Design, Proto SEO, and Asteri Hosting.

Our registered contact for privacy matters:
My Cosmic Message Pty Ltd t/as Orion Web Service
Email: nick@orionwebservice.com
Phone: +61 489 011 313
Location: Sydney, New South Wales, Australia

2. What Information We Collect

We collect personal information that you provide to us directly and information collected automatically when you use our website.

Information You Provide Directly

When you submit an enquiry, request an audit, start a project, or contact us, we may collect: full name, business name, email address, phone number, website URL, project details and requirements, payment preference information (for service scoping — no payment card data is stored by us), and any other information you choose to include in your message.

Information Collected Automatically

When you visit orionwebservice.com, we automatically collect certain technical information including: IP address, browser type and version, device type, pages visited and time spent on each page, referring website or search query, geographic location (country and city level only), and date and time of visit.

This information is collected through Google Analytics 4 (GA4) and standard web server logs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To respond to enquiries, scope and deliver web design, SEO, hosting, and advertising services, and to communicate about your project.
• Business operations: To manage our client relationships, issue invoices, and maintain project records.
• Marketing communications: To send relevant updates, service information, or case studies where you have opted in or where we have a legitimate interest based on an existing client relationship. You may opt out at any time.
• Website improvement: To understand how visitors use our website and improve its structure, content, and performance.
• Legal compliance: To meet our obligations under applicable Australian laws.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Third-Party Services We Use

We use the following third-party platforms in the operation of our business. Each has its own privacy policy governing how it handles data:

We select third-party services carefully and only share the minimum information necessary for each service to function. We do not authorise these services to use your personal information for their own marketing purposes.

5. Cookies

Our website uses cookies — small text files stored on your device — to enable certain functions and analytics.

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used by Google Analytics 4 to collect anonymous usage data. These can be disabled by adjusting your browser settings or using Google's opt-out browser add-on.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your data is stored on secure servers hosted on High Speed Vercel CDN. Client records are maintained in Capsule CRM. Form submissions are processed via W3Forms.

We retain your personal information for as long as necessary to deliver our services and meet our legal obligations. Enquiry data from non-clients is typically retained for 24 months. Client project data is retained for seven years in accordance with Australian business record-keeping requirements.

7. Disclosure of Personal Information

We do not disclose your personal information to third parties except in the following circumstances:

• Service providers: We share information with the third-party platforms listed in Section 4 solely for the purposes described.
• Legal requirements: We may disclose information if required by law, a court order, or a regulatory authority.
• Business transfer: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction.

8. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to, or correction of, the personal information we hold about you, and to make a complaint about how we have handled your information.

Contact us at: nick@orionwebservice.com or +61 489 011 313. We will respond within 30 days.

9. Complaints

If you believe we have not handled your personal information correctly, contact us at nick@orionwebservice.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

10. Children's Privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.

11. Links to Other Websites

This privacy policy applies only to orionwebservice.com. We are not responsible for the privacy practices of external sites linked from our website.

12. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the Effective Date at the top of this page.

13. Contact Us

My Cosmic Message Pty Ltd t/as Orion Web Service
A WOW Enterprise Company
ABN 30 652 358 159
Email: nick@orionwebservice.com
Phone: +61 489 011 313
Sydney, New South Wales, Australia

This policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It does not constitute legal advice. If you require legal advice regarding your privacy obligations, please consult a qualified Australian legal practitioner.