By engaging My Cosmic Message Pty Ltd t/as Orion Web Service — A WOW Enterprise Company — (ABN 30 652 358 159) ("we", "our", or "us", or "Orion Web Service"), you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before commissioning any service.

These Terms govern all services provided by Orion Web Service, including web design, search engine optimisation (SEO), website hosting, and digital advertising services. If you do not agree to these Terms, do not engage our services.

1. About Us

Orion Web Service is the trading name of My Cosmic Message Pty Ltd (ABN 30 652 358 159), a company registered in Australia. We operate three specialist brands: YCV Web Design, Proto SEO, and Asteri Hosting.

Contact: nick@orionwebservice.com | +61 489 011 313 | Sydney, New South Wales, Australia

2. Scope of Services

2.1 Services Covered

These Terms apply to all services offered by Orion Web Service, including: web design and development (Starter, Business, Growth, and custom tiers), ecommerce website design, SEO (local, technical, and content), website hosting, digital advertising management, website audits, and any additional services agreed in writing.

2.2 Scope Confirmation

The specific scope of each engagement is confirmed in writing before work commences. No work begins until scope and payment terms are agreed by both parties.

2.3 Scope Changes

Changes to agreed scope must be agreed in writing and may affect pricing and delivery timelines.

3. Pricing and Payment

3.1 Published Pricing

Published prices are in Australian Dollars (AUD) and exclusive of GST unless otherwise stated.

3.2 GST

GST at 10% applies to all services supplied to Australian clients. Tax invoices will be issued for all payments.

3.3 Payment Terms

Web design projects: 50% deposit before commencement, balance due on completion before launch.
SEO retainers: Monthly invoices in advance at the start of each billing period.
Hosting: Monthly or annual invoices in advance.
Advertising: Management fees invoiced monthly in advance. Ad spend paid directly by client to Google or Meta.
Audits and one-off services: Payment required before delivery.

3.4 Late Payment

Invoices due within 14 days. We reserve the right to charge interest at 10% per annum on overdue amounts and to suspend services where invoices remain unpaid beyond 30 days.

3.5 Disputed Invoices

Notify us in writing within 7 days of invoice receipt. Undisputed portions remain due by the original payment date.

4. Delivery and Timelines

4.1 Estimated Timelines

Delivery timelines are estimates, contingent on timely provision of content, feedback, and approvals.

4.2 Client Responsibilities Affecting Timelines

Delays caused by late content, delayed feedback, scope changes, or third-party delays do not constitute a breach by Orion Web Service.

4.3 Urgent Delivery

Urgent delivery outside standard timeframes may incur an expedite fee, agreed in writing before commencement.

5. Your Responsibilities

You agree to: provide accurate and timely information, supply content you have the legal right to use, provide timely feedback and approvals, maintain access to required platforms, and notify us of changes affecting scope or timeline.

6. Intellectual Property

6.1 Our IP

All Orion Web Service methodologies and frameworks (including SOVEREIGN OS™, Hell Events, Signal Status, TSSK, and KAIZEN) remain the exclusive intellectual property of My Cosmic Message Pty Ltd.

6.2 Your IP

Content you supply remains your intellectual property. You grant us a limited licence to use it for delivering the agreed services.

6.3 Deliverable IP

Upon receipt of full payment, ownership of final website deliverables produced for your project transfers to you, except for third-party assets (subject to their licences), our proprietary methodologies, and pre-existing Orion Web Service code components (licenced to you on a non-exclusive basis).

6.4 Portfolio Use

We reserve the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing at the time of engagement.

7. Hosting Services

We target maximum uptime but do not guarantee 100% uptime and are not liable for outages caused by third-party infrastructure providers, scheduled maintenance, or events outside our control. Where included in a client's hosting tier, monthly edits do not roll over. Refer to the service agreement for tier-specific inclusions. You are responsible for maintaining your own backup copies of critical data.

8. SEO Services

We do not guarantee specific rankings, traffic volumes, or business outcomes from SEO services. Search engine rankings are determined by algorithms outside our control. We apply best-practice methodologies and act in good faith.

9. Digital Advertising

Ad spend is paid directly by you to advertising platforms. We do not act as a financial intermediary for ad spend. We are not liable for charges made by platforms to your accounts or for account suspensions imposed by advertising platforms. We do not guarantee specific advertising performance outcomes.

10. Cancellation and Termination

10.1 Retainer Services

Month-to-month. 30 days written notice required to cancel. No refund for the current billing period.

10.2 Project-Based Services

Deposits are non-refundable after scoping is complete. Cancellation during production: liable for work completed. Cancellation after review draft delivery: full project fee is payable.

10.3 Termination for Breach

Either party may terminate immediately for material breach unremedied within 14 days of written notice. We may terminate immediately where payment is more than 30 days overdue.

11. Limitation of Liability

Our total liability for any claim is limited to total fees paid by you in the three months preceding the event. We are not liable for indirect, consequential, or special loss, loss of revenue or data, third-party provider actions, or losses from algorithm changes. Nothing limits rights under Australian Consumer Law that cannot be lawfully excluded.

12. Warranties and Representations

We warrant services will be delivered with reasonable care and skill. You warrant you have the legal right to use all content you provide and that all information you supply is accurate.

13. Confidentiality

Both parties will maintain confidentiality over proprietary information shared during the engagement.

14. Dispute Resolution

Direct communication first. If unresolved within 30 days, mediation by a mutually agreed neutral mediator. Governing law: New South Wales, Australia.

15. General

These Terms constitute the entire agreement. We may update these Terms — continued engagement constitutes acceptance. Governed by the laws of New South Wales, Australia.

16. Contact

My Cosmic Message Pty Ltd t/as Orion Web Service
A WOW Enterprise Company | ABN 30 652 358 159
Email: nick@orionwebservice.com | Phone: +61 489 011 313 | Sydney, New South Wales, Australia

These Terms & Conditions were prepared for the services offered by Orion Web Service as at March 2026. They do not constitute legal advice. If you require legal advice regarding your specific situation, please consult a qualified Australian legal practitioner.

Terms & Conditions